Woodward Fab General FAQs
Woodward Fab’s General FAQs cover common questions about our products, services, shipping, payments, and policies to help you find answers quickly.
- Do you accept returns?
- Yes. Products must be unused, in original packaging, and the customer is responsible for return shipping. Please call 1-810-632-5419 or 1-800-391-5419 (toll-free) for details.
- What if the package arrives damaged?
- Please note all damage on the shipping documents before accepting delivery and notify the driver if possible. Contact us immediately at 1-810-632-5419 or 1-800-391-5419 (toll-free). Be prepared to provide photos to help expedite corrective action.
- How do you ship items?
- Most products ship via FedEx or UPS Ground. Items over 120 lbs ship via truck freight and may be delivered to residential or commercial addresses. Additional details such as liftgate service and a contact phone number are required. USPS shipping is available upon request.
- What payment methods are accepted?
- We accept PayPal and major credit cards including VISA, MasterCard, American Express, and Discover on our secure website. For alternative payment options, please call 1-810-632-5419 or 1-800-391-5419 (toll-free).
- What if I want to add or change my order?
- Changes can be made before shipment by contacting us through the Contact Us page or by phone. Please have your invoice or confirmation number available when referencing your order.
- When will my order ship?
- In-stock items typically ship within 24 hours of order receipt. Larger or multiple-item orders may require additional handling time, especially when coordinating truck freight.
- Do you offer discounts for schools, educational programs, or military?
- Yes. We offer a 6% discount for schools, educational programs, and military. Please call 1-810-632-5419 or 1-800-391-5419 (toll-free)
for assistance. - Is there any warranty on the tools or equipment?
- Most tools and equipment include a one-year warranty against manufacturer defects. Consumable items such as blades, inserts, and belts are not covered. Refer to each product description for specific warranty details.
- Can I pick up products at your location?
- Yes. Orders can be picked up at our Hartland, Michigan location. Office hours are Monday–Friday, 8:00 AM–4:30 PM EST. Please call ahead to arrange pickup at 1-810-632-5419 or 1-800-391-5419 (toll-free).
- Is financing available for Woodward Fab tools? Can I lease a machine?
- Yes, financing and leasing options are available. For more information or to apply, please visit our Leasing & Financing page.